E-mail Setup

We will help you to establish your email on new or existing computers and devices. This service includes setting up new email accounts, logging into existing accounts, email password reset assistance, we also help with setup mail clients like Outlook, Apple mail and Thunderbird.

Cannot send or receive emails – This common issue could have few possible causes, some of which are easy to identify while some might require further investigation. It could be problem on the account username and password, wrong configuration of outgoing and incoming mail server and port number.

Can receive emails but cannot send – Most of the time, this problem occurs when the outgoing SMTP server settings are not configured properly. Some email programs will require authentication from your user account to be able to send an email even it says that it is optional.

Can send emails but cannot receive – Emails usually send a bounce back message for emails that failed to be sent. One could easily look for this error message to point out the exact issue. This could also mean incorrectly configured incoming mail server settings or simply just a mail quota issue.

Compromised email account – If you have suspecting malicious access on your email account, it is best to immediately change your password on your email settings. We recommend all our customers to choose a very strong password on setting up their email accounts. It is also advisable to scan your computer for viruses to prevent account hacking in the future.

POP email accounts have been around for over 20 years. They were designed for only one device (such as a desktop PC). POP accounts have limitations as emails are not synced across devices and emails are stored only on one computer.

IMAP email accounts are a newer type which all you to sync all your emails and sub-folders across devices such as PCs, Macs, Laptops, Smart Phones and Tablets.

Microsoft Office 365 email accounts are business-grade email accounts which sync all your emails, contacts, calendars, across devices. Office 365 email accounts also have ‘out of office’ replies, 50gig email inboxes and professional spam filters.

Microsoft Outlook 2019 or Office 365 is the best email program to use if you have multiple email accounts. It’s easy to use and reliable and can handle up to ten email accounts.

Yes, we can definitely setup Office 365 with your existing domain. We will need access to your domain manager or backend and advise you on the best office 365 email plan for you and how to migrate your emails from your existing provider to Office 365.

Outlook error messages can mean a number of things. This can include wrong passwords, wrong incoming and outgoing server settings, suspended accounts, wrong security settings, outlook is out of date and email server issues at your ISP. Contact us and we will fix these issues for you.

Each error message in outlook has a very specific error code. Please take a screenshot or photo of this error message and contact us, as we will be able to advise you on how to fix this.