Links

XBOX 360 Links
 XBOX 360 System Updates
 XBOX Australia's Website
 XBOX Integration - Media Centre.
 XBOX 360 XBMC Downloads

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PC & Laptop Repairs

Is your laptop or pc broken? Perhaps it's been dropped and now the screen is broken. Maybe the charger pin on your laptop is broken. Whatever repair you need we can help. We can carry out maintenance and repairs on all makes and models of laptops & desktop PC's. Be it a Dell, Toshiba, Fujitsu, Packard Bell, HP, Panasonic, Evesham, IBM, Acer, Sony, Compaq Presario, Gateway, Asus, Lenovo, Samsung, Advent and any others you can think of! We can repair right down to component level and replace almost any broken part on your machine.

 

This fault is caused by the laser in the DVD drive of the 360 wearing out through fair wear and tear. To repair your machine we will replace the laser with an OEM Part meaning that your machine will be back in action 48 hours from drop off.

We charge $55 for the new laser and fitting plus we give you a 90 day warranty.

 

Console Collection

If your have a broken Xbox 360 or Playstation 3 in *Melbourne Victoria, we can collect the console and repair it for you, for no extra cost!

Fast Turnaround

We aim to turn around repaired consoles in around 24 Hrs, depending on the fault and the testing.If we anticipate a longer turnover then we will always contact you immediately to let you know.

 

All repaired consoles carry a 30 day warranty

For peace of mind we provide you with a written guarantee providing a 30 day warranty for parts and labour - Lasers are provided with a 60 day warranty on parts.

 

All repaired consoles are Tested

Once your console is repaired we bench test it to ensure it will perform well once you get it home. We put your console through its paces to ensure that it performs like new. If the console does not pass our bench test then we do not charge you for the repair.

 

Free Fault Finding Inspection Service

We offer a free, no obligation inspection Service. Just post your console that needs to be repaired to our workshop and our engineers will carry out a full inspection. Once we have inspected your faulty console our engineer will contact you with an repair cost. If you decide not to go ahead with the repair then you can pay for postage of the console back to you.

 

 

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Normal Trading Hours:

Monday 9:30am - 5:30pm
Tuesday 9:30am - 5:30pm
Wednesday 9:30am - 5:30pm
Thursday 9:30am - 5:30pm
Friday 9:30am - 6:00pm
Saturday 10:30am - 4:30pm
Sunday
Closed

 

 

Contact Information


Tel: 95460199 
Tel: 1300 273 284 83
Cel: 0433 136 255 (SMS Only)
Fax:  95460177

General Enquiry:
Info@creative-computers.com.au
Sales Team:
Sales@Creative-computers.com.au
Technical Support:
Omar@creative-computers.com.au

Contact Address: Shop 15, Ian Street Noble Park, 3174 Melbourne Victoria, Australia.

 

 

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XBOX360 System Specs

Custom IBM PowerPC-based CPU
• Three symmetrical cores running at 3.2 GHz each
• Two hardware threads per core; six hardware threads total
• VMX-128 vector unit per core; three total
• 128 VMX-128 registers per hardware thread
• 1 MB L2 cache

CPU Game Math Performance
• 9 billion dot product operations per second

Custom ATI Graphics Processor
• 500MHz processor
• 10 MB of embedded DRAM
• 48-way parallel floating-point dynamically scheduled shader pipelines
• Unified shader architecture

Polygon Performance
• 500 million triangles per second

Pixel Fill Rate
• 16 gigasamples per second fill rate using 4x MSAA

Memory
• 512 MB of GDDR3 RAM
• 700 MHz of DDR
• Unified memory architecture

 

XBOX360 Three red lights of death

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We confirm this error is now commonly found in most XBOX360 consoles. Some says it was obvious that this sort of overheating issue was coming when you look at the specs of the XBOX360 console. It runs a IBM based three symmetrical cores running at 3.2GHz each. This is faster than most high end computer processor you find today (2007). Even more you can see the ATI Graphics processor in these units is much faster and capable of processing more polygons than the highest GPUs you find. As many see such a sophisticated machine will face overheat issues as end users see it as another component to go in their TV cabinet.

  

Getting a bit technical about to why, lets have a quick view on how the GPU works.

The GPU consist of 48 ALU (Arithmetic Logic Units) as the shader data enters the GPU the sequencer takes the Vertex or pixel data that is prepared by scan converter and vertex grouper to the 48 ALUs and keep the ALUs 100% occupied. The 48 ALUs are divided into 3 groups of 16each at the final shader pipe each of the 16 ALUs can write out two samples to the 10MB EDRAM, even though it is capable of writing 32 samples per clock at 500MHz. At the peak this can perform 120 Billion Shader operations per second at 500MHz.

  

As electrical signal travel through conductive and semi conductive materials it produces heat and when you look at how many electrical signals would go through the GPU at a peak calculating up to 120 Billion shader operation per second this produces massive amount of heat. Unless this heat is disposed quickly it can cause many issues as we commonly find on XBOX360 consoles. Common solder 63/37 has a melting point of 182ºC. If the temperature reaches this point the solder that is holding the GPU on to the motherboard can melt and cause de-soldering of the GPU or even short circuitry on the GPU legs. 

  

Some may wonder why High end PCs custom made for Gaming does not face the same issue. Have a look at the cooling systems used in the high end PCs built for Gaming.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Compare the cooling system on the XBOX360 consoles with much more sophisticated CPU and GPU running at High speeds.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GPU Heat sink as shown bellow is no way close to what it should be to keep such a sophisticated GPU cool

 

 

After market HeatSink for XBox 360 can be purchased at Creative Computers Noble Park.

 

 

 

 

 

 

 

 

 

 

 

 

Getting on to the point why do you get the three red lights of death. This error is issued because the GPU failed to respond that could be because it is partially de-soldered or partially dead because of a short circuitry caused by the solder that holds the GPU to the mother board melting.

 

 

How to fix this error

 

We have seen some videos on you tube how people have tried to fix this and claims successful. Unfortunately this is not going to fix the problem but make it worse. By using a heat gun they may be able to temporary get the solder in right place but the same time since they are using un controlled heat they can cause serious damage to many components on the motherboard and also the problem lies in the soldering of the GPU not the whole motherboard. Therefore by using the heat gun you could simulate the problem caused by the GPU overheating on the whole motherboard as seen on the video bellow. This remedy may get the unit to work momentarily but will have more issues than what you start with.

 

 http://www.youtube.com/watch?v=T5nfmJTQJr8

 

So now we know what not to do. Beware some backyard console repairers try this to fix consoles.

The proper way of fixing this will cost a bit more than waving a heat gun. We X-Ray the BGA(Ball Grid Array) status on the GPU legs and some time we were amazed on what we have seen.

 

 

After this process we repair the BGA solder work in a SMT CONVECTION REFLOW OVEN.  In worse cases we remove the GPU and re-solder to repair this fault.

 

 

 

This picture shows how the GPU is removed successfully..

 

 

 

 

 

 

We also found that the X clamps on the CPU and GPU heat sinks to come loose. We found this issue to be worse than lack of heat reduction measure because this results in the heat on top of the GPU and CPU risie very rapidly due to lack of heat transfer to the heat sink. This overheating can happen with only about 2 minutes of play time. Therefore as a part of the repair we re-tension the X clamps and replace the X clamp holders.

 

 

We are proud to say that we provide this service at Creative Computers but if you have already used the heat gun or paid someone to do it for you there is no chance of getting your unit to work properly again with out replacing the mother board.

 

How to prevent the dreaded three lights of death

 

We have been asked the question if this problem has been fixed in the new models of xbox360 consoles. We can not confirm or deny if this is the case but we currently have evidence of XBOX360 Elite has the same problem even with the extended heat sinks on the GPU.

 

 

 

 

Our lab results have proven that the main issue is that the 99% of the air coming through the main vent of the console goes back out through the CPU due to the ducting system in the console.

 

 

 

This discovery has proven that intercooler type fans that increases the airflow  through the back fans as well as some backyard operations have started connecting the back fans of the unit to 12V to increase the airflow actually do more damage than in a standard unit.

 

 

The proper solution for this issue is a 80mm fan placed in between CPU heat sink and power switch on the case of the unit with a brass ducting system that direct the air flow on to the GPU has proven to prevent this overheating happening.

 

 

 

We offer this modification at a cost of $85.00

No matter what is installed in the unit if the end user does not take the right precautionary action. Unfortunately the main vent for the air to go in is at the bottom of the unit and if you stand the unit in upright position you restrict the air flow in to he unit and doing so the cooling system in the unit fails.

 

 

 

Therefore it is crucial to absolutely make sure you do not cover the main vent of the unit but make sure it is very well ventilated.

 

 

XBOX Live issue

 

Picture thanks to http://au.xbox360.ign.com

 

Yes Microsoft has started banning XBOX360 machines from XBOX LIVE. The mod community has confirmed that Microsoft has inserted some detection software into the latest update to detect a backup disk, yes it is not detecting a moded console but a backup disc and you playing a backup disc in  the XBOX360 machine and banning machines for this.

Xtreme 5.3 firmware has been released to combat this but for some machine it is already too late.

Also wave 3 technology has been brought in for further detection of backups being played on the XBOX 360 consoles and the latest firmware will record of backups being played in the console and when you connect to xbox live it will report to xbox live server and result in a banned machine.

Few suggestions:

  • If you do not want to risk it do not go on line with backups

  • If you have played a games not yet released in your region make sure you do not have the game save in your HDD when you go on xbox live it is advisable even to use a separate HDD to go on xbox live.

 

MicroSoft Admitts all XBOX are faulty

Finally MicroSoft has admitted to the XBOX360 console hardware failure is a fault in the unit. The following article has been quoted from http://www.xbox.com/en-AU/support/xbox360/warrantyupdate.htm XBOX official web site.

 

 

Xbox 360 Warranty Coverage Expanded

REDMOND, Wash. — July 5, 2007 —Microsoft Corp. today announced that it will expand its global Xbox 360™ warranty coverage. Any Xbox 360 customer who experiences a general hardware failure indicated by three flashing red lights will now be covered by a three year warranty from date of purchase.  All other existing Xbox 360 warranty policies remain in place.

As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures.  Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers.

Microsoft stands behind its products and is taking responsibility to repair or replace any Xbox 360 console that experiences the “three flashing red lights” error message within three years from time of purchase free of charge, including shipping costs.  Microsoft will take a $1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies.

"The majority of Xbox 360 owners are having a great experience with their console and have from day one.  But, this problem has caused frustration for some of our customers and for that, we sincerely apologize," said Robbie Bach, president of Microsoft’s Entertainment & Devices Division. "We value our community tremendously and look at this as an investment in our customer base.  We look forward to great things to come."

For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them.

At 2:30 p.m. PDT today, Microsoft will hold a teleconference for financial analysts and investors with Robbie Bach, president of Entertainment and Devices, Chris Liddell, senior vice president and chief financial officer, and Frank Brod, corporate vice president and chief accounting officer to discuss today’s announcement.  To participate, U.S. residents can dial +1-888-459-9165, and those outside the United States can dial +1-773-799-3324.  The passcode is MSFT.  The call will be available for playback beginning approximately one hour after the conclusion of the call through 5 p.m. PDT on Thursday, July 12.  To access the playback, U.S. residents can dial +1-866-363-4143, and those outside the United States can dial +1-203-369-0210.  An audio webcast of the conference call will also be made available at the Investor Relations site at http://www.microsoft.com/msft.

Xbox 360 customers with questions should visit www.xbox.com.

 

 

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